Frequently Asked Questions

AlephLam is an online Islamic education platform that offers Quran and Arabic learning courses for students of all ages. We provide quality education with qualified teachers in a supportive, brotherly atmosphere.

Our online classes are conducted via Zoom. You'll receive a meeting link before each class. All you need is a computer or tablet with internet connection, webcam, and microphone. We provide all learning materials digitally.

We teach students of all ages, from young children (4+) to adults. We have specialized programs for different age groups including AlephLam Kids for children and comprehensive courses for adults.

We offer both individual (1-on-1) and small group classes (2-4 students). Individual classes provide personalized attention, while group classes offer peer interaction and are more cost-effective.

We offer Quran courses (Nouraniyyah, Noorul-Bayaan, Tajweed, Hifz), Arabic courses (Madina Arabic, Bayna Yadaik, Conversational Arabic), and specialized children's programs. We also have video courses for self-paced learning.

Course duration varies by program. Most courses are monthly subscriptions, but we also offer intensive programs. The actual completion time depends on your pace and commitment. Our teachers will assess your progress and provide guidance.

Yes, you can switch courses based on your progress and needs. We recommend discussing with your teacher first to ensure a smooth transition and proper placement in the new course level.

Yes, we provide all necessary course materials digitally. This includes textbooks, worksheets, audio files, and supplementary resources. You'll receive access to our learning platform with all materials.

All our teachers are highly qualified with degrees from prestigious Islamic universities like Al-Azhar, Islamic University of Medina, and others. They have extensive teaching experience and are certified in Quranic recitation and Tajweed.

We try to accommodate teacher preferences when possible, but teacher assignment depends on availability, schedule compatibility, and course requirements. We ensure all our teachers maintain high standards of education.

Our teachers are multilingual and can teach in Arabic, English, German, French, Turkish, and Urdu. This allows us to serve students from various countries and backgrounds effectively.

We maintain high teaching standards through regular training, performance evaluations, and student feedback. All teachers undergo continuous professional development and follow our structured curriculum.

We offer flexible scheduling to accommodate different time zones. Classes are available from 9:00 AM to 8:00 PM CET (Central European Time), Monday through Sunday. We can arrange classes outside these hours for special cases.

Yes, you can reschedule classes with at least 24 hours notice. We understand that life can be unpredictable, and we try to be flexible with scheduling changes when possible.

If you miss a class, we can provide a recording (for group classes) or arrange a makeup session. We recommend attending classes regularly for the best learning experience, but we understand occasional absences.

Yes, we offer classes on weekends (Saturday and Sunday) to accommodate students who are busy during weekdays. Weekend classes are popular for working professionals and families.

Our course fees vary by program and class type. Individual classes start from €30/month, while group classes are more affordable. We offer competitive pricing for quality education and provide payment plans for longer courses.

We accept bank transfers, PayPal, and other secure payment methods. Payment is typically made monthly in advance. We can discuss payment options that work best for your situation.

We offer a satisfaction guarantee. If you're not satisfied with your first class, we'll provide a full refund. For ongoing courses, we have a fair refund policy based on the number of classes attended.

No, we believe in transparent pricing. The course fee includes all materials, teacher time, and platform access. There are no hidden fees or additional charges unless specifically mentioned.

You need a computer or tablet with stable internet connection, webcam, and microphone. We recommend using Zoom for the best experience. A quiet environment with good lighting is also helpful for effective learning.

Our technical support team is available to help with any issues. We also provide pre-class technical checks to ensure everything works properly. Most issues can be resolved quickly with our guidance.

Yes, you can attend classes from tablets and smartphones, though we recommend using a computer for the best experience. Mobile devices work well for listening and basic participation.

We may record group classes for quality assurance and to provide recordings to students who miss classes. Individual classes are not recorded unless specifically requested. All recordings are handled with strict privacy protection.